Excessive reservation occurs when airline sells tickets more than the amount of seats available on the flight. This is done based on statistics indicating that part of the passengers often give or not. However, when everyone appears, there is a shortage of place – then problems arise.
If you are one of the affected people, the company must first search for volunteers ready to ride another trip, and provide compensation (such as vouchers, food and hosting). If there are no volunteers, passengers can be removed involuntarily, with the right to financial compensation, as well as re -registration or total recovery, without fees.
Your rights in the event of excessive reservation
Annac included a series of passenger rights:
- Restore order on another trip, as soon as possible and No additional cost.
- Integrated recovery if you do not want to wait or accept a new date.
- Financial compensation, which varies by distance and delay (from $ 250 to $ 1,000, Ring dollars on national trips, and up to $ 3,000 in international).
- Physical aid, such as food, transportation and housing, if there is a long wait.
See more
What do you do if you are excessive?
- Keep calm and record everythingType timetables, names, protocols and take pictures of the information provided.
- Talk to the airlineLook for a host and ask for solutions. They should be clearly informed.
- Request your rights: If it is removed from the trip, be sure to registration, payment or compensation.
- Preserve: Everything can be useful in a future complaint (including organs such as anac or Procon).
How to avoid excessive reservation problems?
- Before checking (online or at the airport).
- Early access to the airport: passengers who finally reach a greater risk of removing it from the flight.
- Avoid peak hours, and if possible, buy the ticket directly with the airline.
Thaaline Silva, the trainee in the press, under the supervision
