AirLP survey indicates that About 106400 passengers were affected by delay and cancellation Flights at Bilim International Airport in the first four months of 2025. In response to the liberal group, north of airports (NOA), the extended official responsible for the station administration, he said he had set a “Growth in adhering to dates,” Unlike the data provided by the research. In these cases, consumers need to be aware The rights that protect them legally, Dennis Veripcaru, head of the Consumer Protection Committee at the Para-PA Association.
According to AirHelP, data exclusively indicates regular flights at Brazilian airports and is organized based on a global database supported by various sources. However, the company does not reveal these sources, which demand contractual provisions in confidentiality.
According to the survey, nearly one in five passengers suffered from delay or cancellation until April. For comparison, in 2024 the average was one in six. 96,000 passengers were affected last year, representing a growth of 10.9 % this year.
However, the numbers were challenged by the Brazilian Association of Airlines (ABEAR) and NOA itself. Both entities claim that adhering to dates on flights in Bilim has improved. Although it does not separate the numbers and does not consider the motives for delay and cancellation, the airport administration has placed itself with official observation.
“North Amazon airports (NOA), which are dedicated to Belém International Airport, indicates that they have registered growth in adhering to the long dates between January and April 2025, compared to the same period in the previous year, according to data from the tactic flow system in the DECEA management,” says the attachment.
ABEAR also competes for AirHelP data. According to the association, the average adherence to dates between January and March 90 %, based on data from the National Civil Aviation Agency (ANA). According to the association, 8 % of the flights were canceled and 2 % were canceled during this period. ANAC is seen on flights only for 30 minutes.
The association stated that among a total of 652 thousand passengers who were transferred in the state in the first three months of the year, about 60,000 were affected by delay and cancellation, which represents 9.2 % of the total. 588 thousand other passengers have been cursed. In a statement, the association also criticized the research methodology and interrogated its legitimacy.
The entity said: “The Brazilian Association of Airlines (ABEAR) does not recognize the legitimacy of the data that AIRHELP offers and alerts to the performance of platforms that practice predatory law and operate illegally, using legal violations that stimulate the surplus of additions in Brazil.”
rights
In cases of delay or cancellation of flights, passengers have a series of rights guaranteed by Brazilian law, and the Chairman of the Specialized Ob-PA committee, Dennis Verbicaro. In the poll, the delay was affected by two hours about 8,600 passengers in the quarter, exceeding 8,300 affected in the same period last year.
Physical assistance must be provided according to the waiting time: from one hour, access to contact is mandatory; From two hours, the right power; From four hours, hosting (when necessary) and transferring a journey back and forth. In addition, the consumer can choose an appeal on another trip, get a full recovery of the ticket or choose another transportation, such as buses or taxi, if he agrees.
These rights are guaranteed through Resolution No. 400/2016 from the National Civil Aviation Agency (ANAC), which also determines that airlines must keep passengers to be aware of any change in aviation, with updates every 30 minutes.
It is also up to companies to provide legal options in case of problems and assistance according to the waiting time. Airports should guarantee a suitable structure to receive and direct passengers, although they are not directly responsible for companies’ failure.
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According to VerBicaro, the number of cases that involve delay and cancellation in Belém, driven by an increase in tourism flow and the movement of events in the city, especially with the COP 30 approach. He guides, in the face of any problem, the passenger must immediately search for the company’s service, request written justification and store all evidence. If there is no solution, the consumer can file a complaint on the consumer site.
