AIMA failed, immigrants complain and the agency’s promise to evaluate complaints Nationality
The articles of the Brazilian general team are written in the Portuguese linguistic alternative used in Brazil.
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About two weeks ago, Integration, Immigration and Asylum Agency (AIMA) issued a statement Which brought an encouragement to many immigrants living in Portugal: it was open to update online registration data for residence licensing requests, such as changing the address, marital status and even sexual exchange. But there are many reports on the people who tried Access to the new tool They could not complete the system failure.
Brazil’s public interrogation on this topic, Aima Pedro Portugal GasparI admit that there may be problems. “Let’s take a look at these complaints. We have the ruling that uses us to refer to the most complaints. Some are commenting on the difficulty of scheduling in the face of capabilities, and we gradually try to correct. I would like to say that things are better, and we are going to improve more,” he says.
Despite the promises of Jasbar, the Brazilian Felipe Bruno, 33, does not hide his concern about the failures in the AIMA system. For several days, he was trying to update his e -mail so that he could pay to exchange the residence address Portuguese Countries Society (CPLP) Through the current card, already among the rules required by the European Union. Without correcting this data, he cannot receive the individual collection document (DUC) issued by AIMA to pay the required fees and thus continue the long -awaited long organizing process in Portugal.
Felipe says that when the data enters the AIMA on the web, the system sends a message that there is already a record with another email address, “which is exactly the email he wants to replace, because he no longer has access. When the Brazilian goes to the CPLP stock page and the number of late residence permit is included and must be exchanged, there is a rejection of the document data. In AIMA technology.
Serial failure
AIMA president says that the flow of care to 220,000 CPLP citizens who need to exchange advanced residence titles. The work is carried out by the twentieth mission centers that the government has established to resolve the organization of foreigners living in Portugal. In the first stage, the Immigration Agency gave priority to the 440,000 migrants who requested residency in the country through the interest demonstration, an immersed tool last June.
Lawyer Presilla Correa says that she records all cases of failure in AIMA systems. The problems are many, as in the communication form to apply to appoint those who visited in the country, but with no history of service with the agency; In the residence requests within the transfer base stipulated in Article 3 of Law 37-A/ 2024 (It is part of the immigration plan announced by the government); In applications for changing e -mail accreditation; In the title of repeated residence; And in communication from changing residence.
“None of this access provides answers and does not also generate protocols,” says Priscilla. “I have already sent some requests 10 times to AIMA, without any return. To make sure that I tried in all ways to reach the services, I am printing the screens. But this is me, I really know, I have to build evidence to face the agency’s inefficiency,” he says. She adds that when AIMA launches a “new service”, the immigrants are happy, “but what was supposed to be created as a solution is nothing at all, and he is not paid.”
The lawyer also recalls that, under Law 135/1999, all public agencies must have a yellow complaint book. “Since AIMA has never allowed the service electronic, no one can register complaints. When the citizen goes to a physical position for the agency, it is reported that he cannot complain about anything indicating the site.” “So it becomes complicated.”
