Online public administration services are widely ignored by EU citizens. Because?

More than a quarter of a century after the explosion of the world network, the EU digital revolution seems to have been halfway.

Last report From the digitalization of Eurostat on Block, it shows that 44% of the population does not have basic digital skills.

More specifically, more than 150 million people cannot do things such as looking for information online, sending emails or other communications, installing software, protecting personal data or creating digital content.

Numbers that are miles away from the objective of the 80% digital literacy established by the EU until 2030.

The lowest rates were recorded in Romania, Bulgaria, Poland, Latvia and Italy, while the Netherlands, Finland, Ireland and Denmark are at the other end of the spectrum.

Most Bulgarians, Romanians and Italians ignore the electronic services of public administration

Digital literacy is also one of the reasons why electronic public administration services are not widely used.

Of all the people who used the Internet for 12 months in the EU, only 47% did it to obtain or verify the information of the sites of the public authorities, namely, to verify the opening schedule, the legislation, the social benefits or the general services.

The highest rates of ELO services users were recorded in Denmark, Finland and Chipre.

Bulgaria, Romania and Italy occupy the lowest places in the EU.

Benjamin Welby, an expert in digital transformation in Euronews, says: “I think there are two Europas. One that has firmly incorporated digital into society and another where it is emerging. There are great variations between countries to a more granular level, but there is consistency in terms of averages.”

Where do EU citizens use the Internet?

Eurostat reveals that the most popular activities among those who use the Internet are overwhelmingly related to communications such as e -mail (87%) or instant messages (85%).

The third most popular online activity is the research or purchase of goods and services (81%).

In this category, the best items sold are clothing (70%), transmission subscriptions (46%), ticket tickets (38%), transport tickets (38%), food delivery (33%), hotels of hotels (33%) and manufacturing (31%).

After purchases, most people use the Internet to perform online banking operations (72%), read news (70%), social networks (70%) and look for health information (63%).

Video editor Mert can Yilmaz