During the early morning from Thursday to Friday, London Heathrow airport announced the complete closure during the day due to A fire In an electrical substation in the city of Hayes, located west of The British capitalWhat did it mean An important energy cut. The consequences of this fact in traffic Atera Europeans are chaotic, since this airport is what Has a greater flow of passengers of the whole continent (and of the second world).
So far, more than 1,300 flights have been affected (about 145,000 passengers), including 54 flights with origin or destination in Spain, as pointed out by Aena. Given this situation, it is important that passengers with delayed or deleted flights know their rights:
Passenger rights in case of cancellation
From State agency for air securityThe body assigned to the Ministry of Transport and Sustainable Mobility indicate that the rights in the event of cancellation are as follows:
- Information law: The airline must give them a form with the rights that help.
- Right of attention Pending their return flight or alternative transport. Therefore, the airline must provide sufficient foods and drinks, two phone calls or access to -mail, hotel accommodation if necessary to spend the night and transport between the airport and the place of accommodation.
- Reimbursement or alternative transport right: The company must offer the possibility to choose between the refund of the cost of the ticket or an alternative transport to its final destination as quickly as possible or on a later date that adapts to the passenger.
On the other hand, the Right to compensationwith which the passenger could receive compensation up to € 600, depending on the distance of the flight and the arrival time to the final destination. However, the airline It does not have the obligation to pay this compensation In the event that it can be demonstrated that the cancellation has been caused by extraordinary circumstances, which would correspond to the situation of Heathrow airport.
In the same way, by virtue of the United Kingdom261, the British regulations on the rights of air passengers, this fact is Take into consideration an extraordinary circumstanceSo passengers will not receive economic compensation for delay or cancellation.
What should I do as a passenger interested
Interested passengers must Put in touch with your airline To get information on your flights. They must also ask the companies to fulfill their obligations to attend travelers, providing them with attention and assistance. Of course, in case of cancellation the passenger will have the possibility of Choose between the ticket reimbursementIn the event that you are no longer interested in continuing with the trip, or A change of course With flights or alternative transport.
