Which domestic damage covers insurance: how to request damage to the blackout
After the large electric blackout that left millions of houses in Spain without refueling on April 28, many affected people wonder what to do if their appliances, like washing machines, refrigerators or televisionsthey were damaged by the interruption of the service. The Ministry of the Consumer has published a guide to clarify some key points.
At the momentNo specific compensations have been certain for material damage, Since the origin of the blackout is studied. This means that, until it is known if responsibility falls on a supply company, a concrete infrastructure or a fortuitous fact, Automatic compensation cannot be established For the damage suffered.
Check with your insurance
However, the Ministry recommends affected people Consult the insurance policies of the house they have taken. Many insurance provide situations of “Forza Majeure” or Damage derived from electric cutsso that they could cover from the repair or from the replacement of household appliances to the loss of stored foods.
Furthermore, since consumers have influenced the category of “Vulnerable consumers”Their rights are particularly protected from regulations. Therefore, by the Government, insurance companies and suppliers are invited to facilitate complaint procedures and to act flexibility to questions.
Take photos of the damage
In any case, it is recommended Documents the damage suffered (Photographs, technical reports, repairs or purchase invoices) e Keep any communication with insurance or suppliers. This information will be fundamental when a possible compensation is required as soon as the situation is clarified
