Consumption proposes to prohibit false internet reviews that damage tourism and hospitality | Society

Digital reviews, those in which consumers appreciate bars, restaurants and hotels, are a good way to discover interesting places, but also a source of conflict: many companies (Especially the restoration) Complain of receiving False comments To damage them, something that also distorts the perception of consumers. Consumption wants to put an end to this practice with a legal modification, to which the country has had access, which will allow entrepreneurs to request the withdrawal of a review as long as they show that the user has not enjoyed good or service or this comment is not true. Customers can only evaluate the next 30 days. With these measures, they intend to interrupt abusive practices.

The assessments of websites such as Tripadvisor, Thefork or Booking or Amazon, or even in the more specialized ones, often suppose an important difference when choosing to go to one factory or the other. Therefore, the Department of Pablo Bustinty considers it necessary to deepen the regulation of revisions, as is done in other countries that surround us (Among these, Italy), To guarantee your truthfulness.

The initiative proposed by the Ministry of Social Rights, Consumption and the 2030 Agenda aims to agglute different measures, including the ban on revisions, the obligation to indicate if it was verified that the review was presented by a real consumer, as well as that it was made in the 30 days after the purchase or visit.

BustinTuy wants to change the general law for the defense of consumers and users, in such a way that the new writing of article 20 would be as follows: “The commercial practices in which an entrepreneur facilitates access to consumer and users reviews on goods and services that must contain information on the fact that the load information must have been made and has carried out the information that has carried out the loading information. Consumers and users on the way the reviews are processed.

Therefore, “the revisions issued must refer to products or services acquired or used in the 30 days of the calendar before the date of the review and the entrepreneur who sells the asset or service to which a revision refers will be authorized to respond to it through the same channel”, he continues.

The modification also refers to the entrepreneurs’ right to request that the false reviews or which authors have not witnessed the hectablishment. “The businessman whose asset or service refers to the revision will be authorized to request the elimination of this, for which he must demonstrate, in a reliable way, that the review was not published by a consumer or user who has purchased or used asset or service.”

Being a general standard, the way in which the employer must demonstrate the lack of truthfulness of the revision, being able to use elements adapted to the specific case: tests that show that a invoice shown in the review has been manipulated; Tests that show that the prices referred to the reviews are not real; Lists of customers who show that the person who put the review did not appreciate the service …

The measure is included in the package package (agreed between addition and PSOE) that is advanced the consumption concerning the future law on consumer attention (SAC LAW), which is underway at the Congress. Many of its points modify the general law for the defense of consumers and users. As was predictable, the PP will support the government in this initiative, from this week A motion in the Senate who asks the government to promote a change compared to reviews.

The Customer Authority Services Law He remained at the gates of the Boe in the previous legislature. To repress, The executive brought it to the Council of Ministers in February from the emergency offAnd he hopes to approve him at the congress in the coming months. Therefore, it includes measures such as Limit the waiting times of the phone to three minutes, prohibit the exclusive use of automatic responses in the attention of the phone and limit the request period of requests for 15 days.

Consumption has prepared other amendments that it wants to include in the norm and which have been known in the last few days. One of them is formed Prohibit the automatic renewal of the products taken on the Internetlike the one that is usually applied in the applications and services of streaming. Therefore, companies must inform the consumer 15 days in advance before the expiry of the deadline to communicate the will to non -renewal, the deadline of this period and the consequences of not communicating the cancellation of the renewal.

Coto to Management Expenses

In addition, the Department of Pablo Bustinty also intends to force companies to include management costs in the final price of tickets and services. It is common that the concerts appear at a price and only at the last moment, when the management costs are added, which are also multiplied if different tickets are purchased.

The text proposes to ask that “the entire final price, including taxes, breaks, if necessary, the amount of the increases or discounts applied to the supply and additional expenses, including potential management costs, which are influencing the consumer or the user”.

The consumption had already put the management costs on the radar. A few months ago he sent a circular to the operators who warn that the interpretation of the law is that these should be included in the purchase price and also indicating a series of observations that companies must respect.

Among these, which must refer exclusively to the services that final consumers receive, unable to transfer to these costs for the services that the event that promotes the event receives exclusively. Furthermore, for the same event or entertainment, the additional costs cannot vary depending on the price of the entry of said event or entertainment, nor be a percentage on the basic price of the entrance, unless further services are offered.

Another observation is that the management costs cannot be higher than the additional costs supported by the consumer when the items for the same events or shows. In the meantime, he warns that if the tickets are names, the additional costs cannot be charged for the correction of errors in the name, when this correction is connected to an orthographic or typographic error in hiring online. Finally, they underline that additional costs cannot be applied due to actions that fall on the consumer, such as the impression of the entrance, or the reception and storage of this on a mobile device.