Traffic around its services to rural Spain to facilitate the procedures related to DGT
The Director General of Traffic, Pere Navarro, presented, on Tuesday, with the head of the Teruel traffic, Javier Agullo, an innovative service … From the TV allocated to the citizen who allows people, especially from rural areas, or implementing all procedures related to their vehicles or driving permits in the municipalities, without the need to move to traffic leaders, usually located in the province’s capital or in large locations.
This idea was born at the headquarters of Teruel in regional traffic in 2023 due to a specific problem of the lack of individuals that would lead to the closure of citizens ’care in that body. To avoid this, the officials themselves created a system to take care of video conferences, as the citizens of Teruel who were carrying out their procedures by traffic officials at the other headquarters. Since then, with this procedure, more than 1,200 Tolis attended.
“This was the beginning of what is being presented today, and it is a dedicated secondary service that aims to make the administration closer to the citizen in a way that can be accessed, effective and close.”
In fact, the first dedicated TV point will open to the DGT citizen in Alcanez in Turoense (16,000 people), whether the experience is positive, extending service at the national level. “From today, we offer it, we will see the acceptance that he must extend to other places.”
Although the service has artificial intelligence applications, the user will be attended by an expert DGT official in this field that you can see and which he can speak normally, identify, sign and submit a procedure request, provide the necessary documents, pay the corresponding rate and collect the result of his law. Agulu, the architect of this new service, said: “In the era of complete artificial intelligence, what citizens appreciate more is sympathy, listening and human treatment that our public employees do, and therefore we benefit from the advantages provided by artificial intelligence to do the work faster and better, but maintaining this human contact with the citizen.”
TV for the citizen is designed to be easy to use by citizens and does not require any computer knowledge. However, if help is needed to use the service to do so.
There is only needed to dny
As in the traditional care window, it is not necessary to obtain an electronic certificate, and there is no stimulating electronic DNI, and it is not registered in the CL@VE system or in any other system. Simply with the identifier (or failure to do or passport), it is possible to carry out the process.
This position is designed so that all devices are reached remotely, so that the citizen does not have to press one button.
The new seleeiteness service includes the different technological innovations to facilitate the management process. Among them is a double scanner that allows the citizen to put documents in any position. The DNI reader is also included in the Contractless Technology, which defines the citizen only by placing the identifier on the device, eliminating the need for electronic certificates or passwords.
For fertilizers, the connection station is enabled without a connection, which accepts any bank card, without the need for special applications or configurations and also has a distinctive tablet with a visual pencil, allowing the citizen to sign normally. Along with them, the real -time interactive screen appears to request the procedure, facilitating the procedure explaining with the ability to highlight the main information about it.
Save time and money
The new digital service allows canceling the need for displacement to save time and money for citizens, especially those who live in rural areas or away from large cities. In addition, it helps to make the administration closer to the citizen, which facilitates access to services without geographical barriers.
“Likewise, road safety can be preferred by reducing the number of unnecessary displacement, which can contribute to low road accidents,” they indicate from DGT.
Environmental, service has a major positive effect. You are completely numerical, photographing, and storage of paper, “which helps reduce carbon mark on service, which is an essential step towards sustainability.”
This model, at an additional cost of the citizen, also allows the improvement of departments resources. DGT contributes to its specialized employees and municipalities, and at the same time, it results in its facilities.
