AMMAN – The growing complaints of work subject to the Ministry of Labor through the “Protection” platform have raised questions on the effectiveness of the procedures used to resolve them, in particular with regard to the rapid decision and the protection of complainants.
The reports indicate that the platform is faced with challenges related to access to workers, in particular due to the linguistic barriers and complex recording methods.
Experts from the Labor Sector highlighted the importance of strengthening the secrecy of complaints to ensure the protection of the complainants’ identity of any exposure to employers.
On the other hand, experts highlighted the role of unions following complaints and ensuring that violations against workers are approached.
For his part, the media spokesperson for the Ministry of Labor, Mohamed Al -zoud, said that the designated electronic protection platform to receive complaints of all kinds of work.
He added that the secret chosen from the complainant means that the complaint will be treated confidentially by inspectors, in particular in cases related to the delay in wages, their non-payment and the lack of standard with minimum wages, the internal system and professional security and health.
He stressed that in these complaints, the inspector does not need to reveal the name of the complainant in all cases if the latter chooses to be a secret complaint.
He continue, “in the event that there is one complaint of this type, it is sufficient to move the minister’s team and make an inspection tour of the complainable facility,” Explaining that one complaint is sufficient to express all workers in the facility, poing out that option of secrecy is Combb, but there are some complain in which the option of confidentiality is not followed, such as requesting a certificate of experience, because this complaint Belongs to a person.
Al -Zoud stressed that in these cases, the inspector cannot face the complaint with confidentiality, because he must mention the name of the worker because the complaint relates to a specific procedure for a person, adding that if there is a specific punishment against a specific person, and the employer had complained and did not take action, except for this person, then the name of the complaint will be revealed because Only person.
He explained that if the procedure relates to all the workers of the establishment and that the complainant requests the confidentiality of the complaint, this is total confidentiality and transparency, stressing that if a real violation of the provisions of the law and correct regulations are proven, then legal measures will be taken against the installation of the complainant.
For his part, the director of the Phoenix Center for Economic and Informatics Studies, Ahmed Awad, said that the secrecy of complaints that workers submit to the Ministry of Labor through his electronic platforms are a very important problem, in particular in the light of work violations that some workers are exposed.
Awad added that these violations include the non-delivery of wages in their time, the lack of membership of the minimum wage, or discrimination in them, or not registering workers of the Social Security Company, or to calculate the salary subject to guarantee with less than the real law contained, stressing that these practices constitute an explicit violation of the law on the laboratory and the law on social security.
Awad has added that the Ministry of Labor has the responsibility of strengthening workers’ confidence in the submission mechanisms of complaints, strictly guaranteeing the protection of the identity of the complainants, explaining that this requires the development of precise and effective administrative tools which prevent any information leak, highlighting the need for the application of a clear and business criminal system against any other employee SAPER SAIR THE IMPOSE OF SAV. workers to claim their rights.
He continued: “The unions must play a central and effective role in receiving the complaints of workers and working to follow the official authorities concerned, in order to suppress violations against them”, stressing that this role is at the heart of the work of the unions and their duty to defend the rights of their employees and to protect them from any violation.
For his part, the head of the workers’ house, Hamada Abu Najma, said: “During the crown period, some workers complained that when a complaint is subject to the platform, they believe that he reaches the employer and that some of them have been assigned by his separation of work or being subject to other penalties.”
He added: “But the ministry then announced that the system was tight and secret, and no one can see the name of the complainant, except those who declare him to examine the complaint.” However, Abu Najmah said that there were still complaints from certain workers who believe that they were assigned by their complaint and complain that the information has reached the employer.
He stressed that the question of confidentiality requires better examination and to ensure that the complainant is fully protected.
