Consumption suggests banning wrong reviews on the Internet that harms tourism and hospitality

Consumption wants to put the wrong reviews of the Internet unknown by users to assess the services provided by all types of companies and services, especially those for restoration.

These assessments have become an essential tool for many institutions that seek to achieve a place in consumer preferences, but at the same time a double sword. What happens when malicious and wrong comments are made to discredit the company? The consequences of these procedures are the goal of complaining many entrepreneurs, especially from the restoration sector.

These conditions are added in the opposite case: Consumers They can also be unprotected if the person who sells a modest product “pays” to receive positive assessments on the Internet, for wrong users, who amplifies his artificial image in order to get more sales.

The BustinTudy Ministry is aware of this reality amending the current law to try to reduce conflicts. According to the information transferred to this newspaper by consumption, and the goal of ensuring the authenticity of the online reviews, many tools will be available that will ensure the authenticity of the reviews.

First, the law already provides for the explicit ban on selling reviews, but discovery and intervention to avoid it is not always easy. Just when doing it publicly and it appears that it is easy to intervene. This was the case to close the Telegram Group, which was condemned by the Consumers and users Organization (OCU), where the subscribers were urged to provide free Amazon products in exchange for 5 -star “reviews”.

The legal text also includes commitment to indicating whether the review has been verified by a real consumer. The grandmother suggests consumption is that the review can be made only within 30 days after purchasing the relevant product or enjoying the service. “The purpose is to ensure that the review corresponds to the real and modern opinion of the customer,” and they specify from the Bustinduy section.

If this is harmful and wrong, the proposal to amend the law also gives tools to employers to respond to them and defend themselves. Thus, as the most prominent grandmother, the consumption proposal will allow a businessman to request the cancellation of the review when it can prove that it is not real.

“In Spain, the businessman will be asked to prove that the review is not real, either because the consumer did not buy the product or has service, either because its content is not true. Being a general rule, the way the employer must prove the incorrectness of the review, or an explanation of consumption, is not entered to determine.

To do this, you can use different methods and elements: tests that show that an invoice shown in the review has been processed; Evidence that the prices referred to in the reviews are not real; Customer lists that prove that the person who put the review did not enjoy the service, etc.